Everything below constitutes the terms under which we do business and we don’t like surprises for our customers so it’s all in plain English with no legal jargon or small print.
All our products come with a lifetime guarantee to the original owner. If your exhaust has a problem caused by our manufacture (no crash damage is not covered under warranty as some people have asked in the past) we will either replace or repair it free of charge. It is entirely at our discretion whether we repair or replace.
The guarantee is unlimited by mileage but you must comply with the care instructions provided with the silencers. There is no catch here, they simply state that you must periodically clean your silencers and check the tightness of fittings etc
If for any reason you are unhappy with your exhaust when you receive it you may return it for a full refund within 7 days. This is provided that you have not used it and it is returned to us in good condition. Please note all bikes are individual and will make varying horsepower figures and returns cannot be accepted if your bike does not match our test figures. We will of course advise on the best tunes or jetting to help you achieve the power you want.
If the goods arrived damaged with you for any reason you must tell the courier who delivers them to you immediately. All our couriers are fully insured so in the unlikely event of damaged everyone is covered. You should get the courier to record the damage at the time of delivery. We can then ship you a free replacement. Goods not reported to the carrier upon delivery may be replaced but this will take a little longer as we will need to have them returned to us first.
As soon as you notify the courier of damage you can then contact us. We will immediately arrange for a replacement part to be shipped and for the damaged part to be collected. After that we will handle all the rest.
Terms of Sale
All goods remain the property of Trident until paid for in full. Payments will be processed immediately upon receipt of orders and goods will not be dispatched until full payment has cleared. Payments can be made by PayPal or by credit or debit card. Any cancelled orders will be refunded in accord with with PayPal’s refund policy whereby the PayPal fees are retained by PayPal. This is out of our control and part of your PayPal agreement with them.
Goods will usually be shipped at the prices quoted in our shipping section within 48 hours of your order being received and should arrive within 5 working days of order (subject to customs). If for any reason we are unable to ship within the agreed time we will contact you by email to give a revised arrival date for your goods.
Any complaints should be emailed to me – it’s my company and if you have a problem I want to know about it. There’s no being fobbed off with Trident – if you have a problem come to me and I’ll do my best to solve it. Just use the contact form on this site and you will be answered within 24 hours.
All prices on this site are quoted in Pounds Sterling unless otherwise stated.
Products are supplied singly for bikes with single exhausts as stock and in pairs for bikes that have two exhausts as stock unless otherwise stated.
We reserve the right to vary the stated prices at any time but should we do so we will inform you of the change before any monies are taken from you and give you the right to cancel your order.
All goods are shipped using a secure courier and a signature will be required on receipt. Please note you are signing to say goods are received in good condition. Please take the time to check the goods before signing. Please note that over seas customers may be required by their government to pay import duties and taxes on arrival. These are usually collected by our courier on their behalf but please check local laws in your jurisdiction .
We reserve the right to reject any order and anyone using fraudulent or stolen credit cards will be reported to the police.
Not all goods sold by us are compliant with the regulations for highway use in all countries and it is the responsibility of the purchaser to check suitability of goods under local laws and regulations.
All our products are tested extensively before they are made available for sale but we cannot guarantee any power gains or what effects on running the products may have as each bike is individual and may react differently. We therefore cannot be liable for how a product may affect the running of your machine.
This does not affect your statutory rights.